Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six-fold order book increase since 2000.

Position Summary:

The role of the selected candidate is to ensure the technical readiness of the Operational Technology deployed in the Mobile Alabama FAL. This includes machinery with PC's, machines connected to the network, Industrial PC's, and other manufacturing equipment which is maintained by the industrial engineering teams within the FAL.

Primary Responsibilities:

Work closely with both IM Infrastructure and Operations and the Industrial Maintenance teams to carry out enterprise-class service level, availability and integrity of information technologies deployed on production machinery.

1. Service Operations, Management and Monitoring

• Identify, categorize, diagnose and resolve technology related problems at the industrial asset level
• Plan install and configure software and hardware for new projects being developed
• Manage network components and configurations at machine level
• Support new projects, data flow evaluation, and budget circulations
• Prepare, submit, and deliver change management as devices are updated, upgraded, and modified

1. Asset Life Cycle Management

• Build and HW and SW configuration management database (CMDB) in Service Now for the assets within the IT in OT perimeter
• Managing hardware and software licensing and provide inputs to the annual budget for the renewal and/or replacement
• Maintain, backup, and restore capabilities according to policies and aligned with the Hosting and Enterprise PSL
• Support IT component disposal including e-wasting according to policies

1. Reporting

• Weekly reporting of operational and incidents related to the technology of each asset
• Monthly asset reporting from Service Now for 100% of the assets within the IT in OT specialist perimeter
• Quarterly reporting of licensing and software maintenance usage

1. Projects and Planning

• Budget forecasts for the annual OP inputs to both Information Management (IT) and Industrial Maintenance (OT)
• Deliver device integration planning with the FAL operational managers throughout the stations of the FAL
• Provide IT in OT planning input to the maintenance master planner

Qualified Experience / Skills / Training:

Education:

• Required: Degree in Information Technology or an equivalent combination of education and experience

Experience:

• Minimum 5 years of operational support experience in an IM support environment required
• Minimum 5 years experience working with and supporting Service Now and Integrated Tools
• An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus
• Knowledge of IM supplier landscape in North America is a plus

Licensure/Certifications:

• Required: Technical certification in one of the following: MicroSoft Certified System Engineer, Cisco Certified Network Engineer
• Preferred: Minimum of ITIL foundations with advanced ITIL certifications is a plus

Knowledge, Skills, Demonstrated Capabilities:

Required

• Knowledge in the areas of ITSM, ITIL, and KPI reporting
• Ability to plan, prioritize, organize, schedule, and execute assignments
• Strong analytical skills, with strong-problem solving capability
• Excellent interpersonal, presentation, and communication skills
• Ability to work independently and as a member of the team

Preferred

• Knowledge of architecture frameworks and methods

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Experience tracking project activity, risks, reporting, and actions
• Experience preparing technical and operational reports by collecting, analyzing, and summarizing information trends
• Strong communication (oral and written) interpersonal and facilitation skills
• Fluency in English is required. German or French language skills is a plus.

Travel Required:

• 10% Domestic and International

Citizenship:

• Must be authorized to work in the US

Decision Making, Complexity:

• Influences decisions on solutions, both services and products
• Interface with local, national, and international peers within the IM organization
• May survey customers to evaluate service delivery quality and in an effort to improve or enhance services provided

Direct Reports: None

Job Dimensions, Contributions to Success:

• Ability to lead moderately complex initiative and solutions
• Lead the definition of the direction and strategy for process design to ensure the operational needs are being addressed

Nature of Contacts:

Involved communication on a regular basis with internal parties

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or genetics. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Airbus's employees to perform their job duties may result in discipline up to and including discharge.