Airbus Final Assembly Line
  • 24-Mar-2020 to 07-Apr-2020 (CST)
  • Mobile, AL, USA
  • F6
  • Salary
  • Full Time

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Position Summary:  

The A320 Aircraft Quality Customer Manager is a key player of the Airbus industrial Customer Multi-Functional Team (MFT) (FAL Customer Manager (FCM), Production, Quality, and Flight Test Engineers) and will represent the Airbus Quality organization in front of Customers all along the Aircraft Assembly process till Delivery to the final Customers. 

Responsible for managing major customer quality issues as part of Airbus delivery team by investigating the technical issue, communicating to the MFT, production team and Airlines /Leaser representatives and initiate and coordinate containment / corrective actions to ensure customer satisfaction. 

Aircraft preparation and delivery phase

  • Support the FAL Customer Manager along the Customer Acceptance Delivery process (FAL and Delivery Phase) and manage Communication on Quality topics.
  • Prepare and secure Final Cabin and Hand Over to Delivery
  • Contribute to Aircraft deliveries On Quality / On Time
  • Provide Quality Statements 

Customer Focus

  • Answer to the Customer request and perform investigations/actions as required to improve Customer Satisfaction (Concession, QSR, Production incident etc.)
  • Support FCM in Customer Satisfaction (CSIP) feedback loop and be responsible of corrective actions on quality-related items & manage CSIP lessons learnt. Contribute to reach CSIP targets
  • Control robustness of corrective action plans (PPS FMEA)
  • Ensure Customer-oriented results and value-added
  • Accountable to build communication kit and communicate Quality issues towards customers with FCM, incl. proactive major production incident
  • Support the Customer Multi-Functional Team (MFT) as Customer Quality representative
  • Provide quality feedback to the airlines/lessors and present on-request quality topics at the customer info session 

Repetitive Quality Log Book (QLB) reduction

  • Support QLB analysis at key production phases
  • Launch containment and corrective actions on recurring topics
  • Manage eQLB corrective action plan towards FAL/Plants and RSP as necessary
  • Identity and maintain the list of the Customer Cabin TOP 10 items
  • Feedback loop
  • Prepare and organize Awareness at key stations with FCM
  • Perform analysis on transverse Quality issues to steer/boost the corrective action covering supply chain, FAL & delivery phases (Support to FAL Quality teams)
  • Launch actions to eradicate recurring and/or critical Concession & challenge the engineering when necessary.
  • Part of Event and Safety related item (SARI) process for customer quality issues 

Team support

  • Work in a transnational environment and Multi-Functional Teams. (FAL, Design Office Liaison Engineer (MAP), Plants, SA Quality network, Chief Engineering)
  • Provide visibility on a given MSN status and associated actions to facilitate hand-over within the team if required
  • Decision-making power formally delegated to him/her from the Head of Product Assurance
  • Decision-making power within the defined scope of SME (Subject Matter Expert) as can and may be nominated 

International Management system standards:

  • Quality fundamentals
  • Knowledge of QMS
  • Quality core tools knowledge (SAP PGI, Logbook etc.)
  • Authorities/Regulation
  • Customer knowledge
  • Knowledge of partners & subcontractors  


  • Preferred: Degree in Aeronautical/Industrial Engineering 


  • Required: 5 years plus relevant experience
  • Preferably: With an international aviation company in Aircraft Manufacturing/ Quality/Lean Management/ Quality Inspection of entire Aircraft or Aircraft installations 

Knowledge, Skills, Demonstrated Capabilities: 

Skills and competencies in the position

  • Airworthiness & Safety Regulations of Airbus
  • Business improvement fundamentals
  • Apply, adhere to & improve a process
  • Drive improvement, Quality & innovation
  • Configuration Management fundamentals
  • Project Management fundamentals
  • Operational surveillance for Airbus
  • Customer expectations & needs
  • Manage external customer relationship
  • Partner & Subcontractor management
  • Knowledge of practical Problem Solving methods 

Soft skills

  • Team spirit, communication skills
  • Customer-oriented mindset and ability to negotiate
  • Improvement mindset and ability to identify problems and to propose creative solutions
  • Ability to quickly understand technical documents
  • Able and use to work with different culture 

Travel Required:

  • 10% Domestic and International 


  • Authorized to Work in the US 

Decision Making, Complexity:

  • Can have an influence on the compliance of the facility to internal /external standards
  • Direct influence on the reduction Cost of Non-Quality affecting the financial position of Airbus
  • Improvement of Customer satisfaction through improving the Quality of the Product / Process in front of the internal/external authorities
  • Through engagement and behaviors drive people/teams to improve on current ways of working and standards to achieve excellence in manufacture/operations 

Nature of Contacts:

  • Involved communication on a frequent basis with internal and external parties 

Physical Requirements:

  • Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions
  • Hearing: able to hear sufficiently to engage in conversation in office settings.   Able to hear safety alerts and warning signals.
  • Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.
  • Equipment Operation: Able to operate a wide range of personal and office electronic equipment. Working on jigs at fuselage at a height of 15 feet. Able to work on hydraulic lifts sometimes at a height of up to 40 feet.
  • Carrying: able to occasionally carry up to 55lbs/25kg which engaging in training, addressing production issues or as part of continuous improvement projects.
  • Lifting: able to occasionally lift up to 55lbs/25kg.
  • Pushing/Pulling: able to push/pull items in office areas.
  • Sitting: able to sit for extended periods of time at computer and in meetings.
  • Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.
  • Standing: able to stand for extended periods of time.
  • Travel: able to travel overseas and domestically sometimes.
  • Walking: able to walk through office and production areas, around flight line and airstrips and sometimes on uneven indoor and/or outdoor surfaces. 

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.  In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. 

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.  Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified.  Only applicants with current work authorization will be considered

Airbus Final Assembly Line
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