Airbus Final Assembly Line
  • 15-Feb-2019 to 31-May-2019 (CST)
  • Mobile, AL, USA
  • Full Time

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader. 

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Position Summary: 

The Customer Quality Representative (Customer Manager) is responsible for on-time, on-Quality and on customer satisfaction aircraft manufacturing follow up from the start of the final assembly to customer delivery flight. Being part of the Quality Group/ Customer Management Team, which has the mandate to ensure the quality of our products for our client.

Primary Responsibilities:

  • Responsible to perform physical and esthetic acceptance of aircraft with the customer or on his behalf.
  • Responsible for defining specific Quality requirements for a customer and analyze his needs facing his product.
  • Define and coordinate the plan for all aircraft presentations under construction in our assembly lines and delivery.
  • Participate in all customer acceptance flights with our customers.
  • Support customer during the delivery week of their aircraft being their first point of contact at any time.
  • Manage and drumbeat customer queries within Airbus and manage feedback on actions/responses to the customer.
  • Foster a proactive analysis of customer listed anomalies.
  • Identify opportunities for improvement with respect of our key processes.
  • Participate in the continuous improvement of the product / process and problem solving in addition to conduct a feedback on our assembly lines.
  • Manage Station Customer Surveys or Customer Satisfaction Improvement Program.
  • Other duties as assigned

Qualified Experience / Skills / Training: 

Education:

  • Bachelor's Degree, Engineering, Aircraft Maintenance or similar field

Experience:

  • 5 -10 years' experience in the Aerospace industry.
  • Experience in Quality and in a manufacturing environment.
  • Show great availability during certain periods, including deliveries.

Knowledge, Skills, Demonstrated Capabilities:

  • Have a strong customer mindset while protecting Airbus interests.
  • Ability to work with minimal supervision, be a team player, motivated, show initiative, leadership and strong interpersonal skills.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Effective verbal and written communication skills, specifically, in English which is required, operating in a multicultural and multi-functional environment.

Travel Required:

  • Periods of frequent travel

Physical Requirements:

  • Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions
  • Hearing: able to hear sufficiently to engage in conversation in office settings; Able to hear safety alerts and warning signals.
  • Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.
  • Equipment Operation: Able to operate a wide range of tools and equipment including hydraulic lifts and arms.
  • Carrying: able to occasionally carry up to 20lbs/9kg which engaging in training, addressing production issues or as part of continuous improvement projects.
  • Lifting: able to occasionally lift up to 30lbs/14kg.
  • Pushing/Pulling: able to push/pull items in office areas and on shop floor.
  • Sitting: able to sit for extended periods of time at computer and in meetings.
  • Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.
  • Standing: able to stand for extended periods of time delivering information.
  • Travel/Mobility: able to travel overseas and domestically sometimes for extended periods of time and on short notice.
  • Walking: able to walk through office and production areas, around flight line and airstrips and sometimes on uneven indoor or outdoor surfaces other business interactions
  • Space Limitations: Working on jigs at fuselage at a height of 15 feet.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or genetics. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Airbus's employees to perform their job duties may result in discipline up to and including discharge.

 

Airbus Final Assembly Line
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